Support

Email support

We provide free support of UQT by email. We are in New Zealand, timezone GMT+12. You should have a reply by your next business day at the latest. We do not list a phone number; the timezone differences with the majority of our customers makes this impractical - use email instead.

Our aim is to provide fast and effective support for UQT.

Contacting Us

Emails sometimes go astray. If you don't hear back from us within 24 hours, email us again, or try one of the following alternate addresses:

• support@dbcardett.co.nz
• cardett@dbxtra.co.nz
• cardett@dbgmail.com

Email Etiquette

When emailing us, please:

• give a meaningful subject-line to your email, such as "Question about the Data Loader". If your email subject-line is "Hi there" or "Check this out" or even blank it risks being identified as spam and deleted without being read.
• if reporting a problem, please tell us the version of UQT you are running, plus the type (and version) of the database you are accessing.
• if you are sending us screenshots or other images, please use a compressed image format (such as png or jpg) to give a small file-size.

Feature requests

If you have enhancement requests for UQT you can email them to wishlist@dbquerytool.com . We generally welcome feedback about UQT.

Enhancement requests are prioritized according to the development time needed and the benefits they would have for a wide user-base.